B2B RETURN POLICY
Defective merchandise
All defective merchandise requires an Return Authorization Code (RA#) for processing. To obtain an RA#, contact your Sales Manager/Sales Coordinator. When requesting an RA#, be sure to supply us with an inventory list of what items are being returned, a clear description of the item’s defect, and quantity per item. Upon approval, your Doc Johnson representative will email/fax your RA# to you. Include this RA# on the packing slip and on all boxes, along with your inventory list/descriptions. For freight credit, you must include a copy of freight charges with packing slip.
Damaged packaging
Replacement packaging is available. Contact your Sales Manager/Sales Coordinator to arrange for Doc Johnson to supply new packaging. In rare cases where replacement packaging is not available, we may issue an RA# for return of goods.
Errors in shipments
If you have received merchandise that was not ordered, contact your Sales Manager/Sales Coordinator for an RA#. Be sure to supply us with the invoice number, item number, and quantity received. Upon approval, your Doc Johnson representative will email/fax your RA# to you. Include this RA# on the packing slip and on all boxes, along with the inventory list and invoice number. For freight credit, you must include a copy of freight charges with packing slip.
Overstock
Consideration for overstock returns are handled on a case-by-case basis. We do not guarantee that we will approve such return requests. Should an RA# be approved and issued to you, there will be a 10% restocking fee. All merchandise MUST be in resalable condition.
Resalable condition terms include, but are not limited to:
- Damage-free packaging
- Free of any price tags
- Free of barcode or address labels
- Free of any customer/store markings
Doc Johnson will not credit freight charges on overstock merchandise.
Doc Johnson will only credit current merchandise. Any items that have been discontinued from our line prior to return will not be credited to the account. Items that have been used or appear to have signs of wear will also not be credited. Doc Johnson will not be held responsible for returning these items to you; we will dispose of them. You will be advised of items not being credited.
Return Authorizations are void if not returned to Doc Johnson within 90 days. Please do not deduct the RA# from your payment until the credit memo is issued. Failure to do so may result in delays in posting payment to your account, possibly causing the account to become past due.
Thank you for reading this policy and understanding our requirements.