Returns & Warranty Information
[CLICK HERE TO START A RETURN, WARRANTY, OR SHIPPING CLAIM.]
If you purchased Checkout+ at the time of checkout, there is no cost to return your package. You'll be able to submit a return for store credit or exchange and receive a pre-paid label. If you did not purchase Checkout+ at checkout, in the returns portal a shipping label will be sourced for you, but you will be responsible for the cost.
Store Credit & ExchangesPlease note, we do not offer refunds. All approved returns are issued as store credit or an exchange.Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can't offer store credit or an exchange.
For hygiene and safety reasons, certain items are final sale and cannot be returned or exchanged once opened or used, including but not limited to:
If you purchased Checkout+ at the time of checkout, there is no cost to return your package. You'll be able to submit a return for store credit or exchange and receive a pre-paid label. If you did not purchase Checkout+ at checkout, in the returns portal a shipping label will be sourced for you, but you will be responsible for the cost.
Store Credit & ExchangesPlease note, we do not offer refunds. All approved returns are issued as store credit or an exchange.Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can't offer store credit or an exchange.
For hygiene and safety reasons, certain items are final sale and cannot be returned or exchanged once opened or used, including but not limited to:
- Items that come into direct bodily contact
- Any product with removed hygiene seals or packaging (This will be tested upon return)
- Intimate apparel and lingerie (for hygiene reasons)
- Clearance or final sale items marked as such at checkout
Eligible items must be unused, unopened, and in the original packaging with all hygiene seals intact to qualify for a return.
We will not accept returns in certain situations:
We will not accept returns in certain situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 90 days after delivery
- Any item missing original hygiene seals or packaging
Store Credit (if applicable)Once your return is received and inspected, we will send you an email to notify you that we've received your returned item. We will also notify you of the approval or rejection of your store credit.
If approved, your store credit will be issued as a digital gift card the minute your return is approved. Your gift card will be sent to you by email and can be used toward a future purchase.
Late or Missing Store Credit (if applicable)If you haven't received your digital gift card yet, first check your email inbox and spam folder. If you still have not received your gift card, please contact us at warranty@docjohnson.com.
Return ShippingOur Returns Portal will provide you with shipping information as well as an option to purchase a discounted return label for your convenience.
You are responsible for your own return shipping costs unless you purchased Checkout+. Shipping costs are non-refundable.
Our Warranty90 day and 1-Year Limited WarrantyFor non-vibrating toys, there is a 90-day warranty. For battery-operated toys, there is a 365-day warranty.
As long as you are the original purchaser with proof of purchase, and you use your Doc Johnson product for its intended use and maintain it properly, we warrant your product to be free from defects in materials and workmanship for 90 days or one year from the date of purchase.
The warranty does not cover normal wear and tear. Common examples include: fading or discoloration, surface wear from normal use, battery depletion, degradation from improper cleaning or storage, and damage caused by accidental drops, misuse, or exposure to incompatible materials or lubricants. This warranty also does not cover products that have been altered, improperly maintained, misused, abused, or neglected, and does not cover any component that is explicitly single-use or consumable.
For hygiene reasons, all warranty claims are evaluated based on photos, videos, or written description first. We may request the item be returned for inspection prior to warranty authorization being granted, and any item returned for inspection must be cleaned and sanitized per the included care instructions before shipping.
If approved, your store credit will be issued as a digital gift card the minute your return is approved. Your gift card will be sent to you by email and can be used toward a future purchase.
Late or Missing Store Credit (if applicable)If you haven't received your digital gift card yet, first check your email inbox and spam folder. If you still have not received your gift card, please contact us at warranty@docjohnson.com.
Return ShippingOur Returns Portal will provide you with shipping information as well as an option to purchase a discounted return label for your convenience.
You are responsible for your own return shipping costs unless you purchased Checkout+. Shipping costs are non-refundable.
Our Warranty90 day and 1-Year Limited WarrantyFor non-vibrating toys, there is a 90-day warranty. For battery-operated toys, there is a 365-day warranty.
As long as you are the original purchaser with proof of purchase, and you use your Doc Johnson product for its intended use and maintain it properly, we warrant your product to be free from defects in materials and workmanship for 90 days or one year from the date of purchase.
The warranty does not cover normal wear and tear. Common examples include: fading or discoloration, surface wear from normal use, battery depletion, degradation from improper cleaning or storage, and damage caused by accidental drops, misuse, or exposure to incompatible materials or lubricants. This warranty also does not cover products that have been altered, improperly maintained, misused, abused, or neglected, and does not cover any component that is explicitly single-use or consumable.
For hygiene reasons, all warranty claims are evaluated based on photos, videos, or written description first. We may request the item be returned for inspection prior to warranty authorization being granted, and any item returned for inspection must be cleaned and sanitized per the included care instructions before shipping.